1. Introduction

Cullen Funerals is committed to protecting your privacy and handling personal information with care, sensitivity, and respect.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to:

• Our website

• Online forms and enquiries

• Email communications

• Client portals and document uploads

• Future online services and transactions

2. Who We Are

This website is operated by B.H Cullen & R.J Peters, an Australian partnership trading as Cullen Funerals (ABN 62 472 350 199).

We operate primarily in Queensland, Australia.

3. What Personal Information We Collect

We may collect personal information including, but not limited to:

• Names

• Contact details (email address, phone number, postal address)

• Details about deceased persons

• Information about family members, next of kin, or representatives

• Documents, images, audio, or video files you choose to provide

• Enquiry and communication records

• Technical data such as IP address and browser type

We only collect personal information that is reasonably necessary to provide our services or respond to enquiries.

4. Sensitive Information

Due to the nature of funeral services, we may collect sensitive personal information, including health information or details relating to death.

We handle this information with heightened care and only collect it where necessary, with consent, or where required or permitted by law.

5. How We Collect Personal Information

We collect personal information when you:

• Submit a form or enquiry on our website

• Contact us by email or phone

• Subscribe to our mailing list

• Upload documents or media

• Engage us to provide services

We may also collect limited information automatically via website analytics and cookies.

6. How We Use Personal Information

We may use personal information to:

• Respond to enquiries

• Provide funeral and related services

• Prepare estimates, quotes, and service documentation

• Communicate with you about arrangements

• Maintain records required by law

• Improve our website and services

• Meet legal and regulatory obligations

We do not sell personal information.

7. Use of Technology and Assisted Tools

Cullen Funerals may use secure third-party digital tools, including cloud-based platforms and assisted drafting or automation technologies, to support administrative tasks, communication, record keeping, and document preparation.

These tools are used to assist our team only and do not replace professional judgement, care, or decision-making. All sensitive matters and client-facing materials are reviewed by a human prior to use or delivery.

We do not permit personal information to be used by these service providers for advertising, profiling, or unrelated purposes.

8. Disclosure of Personal Information

We may disclose personal information to:

• Third-party service providers involved in delivering funeral services, such as crematoria, cemeteries, venues, clergy, florists, printers, or technology providers

• Professional advisers, including legal and accounting advisers

• Government authorities where required or authorised by law

We take reasonable steps to ensure third parties handle personal information appropriately and confidentially.

9. Overseas Disclosure

Some service providers, including cloud-based or technology platforms, may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect personal information in accordance with Australian privacy standards.

10. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically or in physical form and is retained only for as long as necessary or required by law.

Despite our efforts, no method of transmission or storage is completely secure.

11. Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.

Requests can be made by contacting us using the details below. We may require verification of identity before responding.

12. Marketing Communications

We will only send marketing communications if you have opted in or where otherwise permitted by law.

You may unsubscribe at any time using the unsubscribe link or by contacting us directly.

13. Cookies and Analytics

Our website may use cookies and analytics tools to:

• Understand how visitors use the website

• Improve functionality and user experience

You can control cookie settings through your browser preferences.

14. Complaints

If you have a concern about how we handle personal information, please contact us first so we can attempt to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.

16. Contact Us

For privacy-related enquiries, access requests, or complaints, please contact:

Cullen Funerals
Email: info@cullenfunerals.com.au
Phone: +61 490 869 424