1. About Us

This website is operated by B.H Cullen & R.J Peters, an Australian partnership trading as Cullen Funerals (ABN 62 472 350 199).

These Terms and Conditions apply to the use of the following domains:

• cullenfunerals.com.au

• cullenfunerals.com

Cullen Funerals is registered and operates in Queensland, Australia.

By accessing or using this website, you agree to be bound by these Terms and Conditions.

2. Website Purpose and General Information

The content on this website is provided for general information purposes only. While we take reasonable care to ensure accuracy, information on this website:

• Is not intended to constitute professional, legal, financial, or funeral arrangement advice

• May not be complete, current, or suitable for every circumstance

• Should not be relied upon as a substitute for direct consultation with us

All funeral services, availability, timing, and pricing are subject to confirmation with Cullen Funerals.

3. Estimates and Quotes

Any pricing information, calculators, or estimate tools provided on this website are indicative only and are not binding.

A firm and binding quote will only be provided after direct consultation with Cullen Funerals and written confirmation.

We reserve the right to amend estimates where circumstances, requirements, or third-party costs change.

4. No Online Payments at Present

At present, this website does not accept payments.

In the future, this website may allow payment for services or goods. Where this occurs:

• Additional terms may apply

• Payments will be subject to our Refund Policy and Service Agreement

• Pricing structures may change without prior notice

5. GST

Cullen Funerals is not currently registered for GST. Pricing displayed or discussed will be handled accordingly. If our GST status changes, website content and policies will be updated.

6. User Submissions and Uploaded Content

You may submit information, documents, images, or other materials via forms or portals on this website.

By doing so, you confirm that:

• You are at least 18 years of age

• You have the authority to provide the information or materials

• The content does not infringe any third-party rights or contain unlawful, offensive, or inappropriate material

You retain ownership of your submitted content. However, you grant Cullen Funerals a non-exclusive, limited licence to store, use, and reproduce the content solely for the purpose of providing services to you.

We are not responsible for loss or unauthorised access to submitted content beyond what is required under Australian law.

7. Consent to Contact

By submitting an enquiry or form on this website, you consent to being contacted by Cullen Funerals for the purpose of responding to your enquiry or providing requested information.

This does not constitute consent to receive marketing communications unless you separately opt in.

8. Third-Party Services and External Factors

Funeral services often rely on third parties, including but not limited to crematoria, cemeteries, clergy, venues, florists, transport providers, and suppliers.

Cullen Funerals is not responsible for delays, disruptions, or failures caused by third parties or events outside our reasonable control.

9. Intellectual Property

All content on this website, including text, images, graphics, branding, and layout, is the intellectual property of Cullen Funerals unless otherwise stated.

You may view and use the website for personal, non-commercial purposes only.

You must not copy, reproduce, modify, distribute, or republish any content without our prior written permission.

Use of testimonials, stories, images, or personal content for promotional purposes will only occur with express written consent.

10. Limitation of Liability

To the maximum extent permitted by law:

• Cullen Funerals excludes liability for any loss or damage arising from use of this website or reliance on its content

• We do not guarantee uninterrupted or error-free access to the website

Nothing in these Terms limits your rights under Australian Consumer Law.

11. Linked Policies

These Terms should be read in conjunction with our:

• Privacy Policy

• Refund Policy

• Complaints Handling Policy

• Service Agreement

Where there is inconsistency, the relevant Service Agreement will prevail for provided services.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. Continued use of the website constitutes acceptance of the updated Terms.

13. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes are subject to the exclusive jurisdiction of Queensland courts.